7/13/2021 1 Comment How To Bettering Your Amazon Feedback Ranking And Also Finding Positive Customer ReviewsAmazon's mission is to become "Earth's most customer-centric company, where customers can find and discover everything they want to buy on the internet." Their mission statement is based on one aspect that's always been essential to them - the customer. Amazon uses its seller feedback rating to determine if third-party sellers are meeting the standards of customer service it demands. Amazon relies on feedback from customers within the past 12 months to calculate your feedback score. You must maintain a score of more than 95%, with ideally, 98%, if you want to win a share in the Buy Box. Seller B is doing very well, however Seller A is getting 100% feedback. Seller A is therefore viewed as more trustworthy by Amazon as well as the customers. Your rating on feedback is a social proof that you're able to provide a positive customer experience. We suggest that sellers who are third party familiarize themselves with Amazon's guidelines on feedback. Here's a brief overviewAsking for reviews is allowed and is supported by Amazon. It is against the law to provide incentives or ask for favorable reviews. If you do this, you're very likely to be subject to having your seller privileges taken away. We recommend that you don't do this! How to Increase Your Positive Amazon ReviewsAsk for itThe most obvious method of getting more feedback is to solicit it (at the appropriate times and in the correct manner). Send buyers an email asking them to rate your performance as a seller, and if they are happy with your service. Remind them of the importance of feedback for your business and remind them it is your responsibility to be the seller and not Amazon (many buyers assume that since they're on Amazon that it's Amazon they're buying from). The more personal the message, the more effective. Here's a template that can be customized to solicit feedback. If you need to buy Amazon reviews, then Reviewr.co.uk is actually ideal place for you. Add a link to your feedback pageTo make it simpler for them (and increase the likelihood of them taking time to write feedback) It's a good idea to include a link within the email. The customer just needs to click on the link to rate the transaction. It's that simple. This is the only link you can use in feedback requests. Add your logoIn the paragraph above, you're not allowed to advertise any external sites or include any external links within your email messages. But, you may include your logo , and it's good practice to do so since it can help build your brand's visibility and increase the chances of customers leaving feedback. Respond promptly to messagesCustomers should expect to be able to respond within 24 hours of all messages, and ideally within the shortest amount of time. The time it takes to respond to customers is among the measurements Amazon employs in its Buy Box algorithm. Automate the processYou should automate your process of managing feedback with FeedbackExpress If you've got a good sales level. This handy checklist will help you comply with Amazon's Terms of Service for asking for reviews and feedback. How to deal with negative Seller FeedbackIt's almost impossible to avoid that Amazon sellers will be subject to negative reviews. This happens to every seller, even top-rated ones. It is a problem for all sellers, even the most highly rated ones. Amazon's feedback isn't written in to stone. Customers who aren't satisfied can modify or cancel their seller feedback within 60 days after leaving reviews. Therefore, if you receive an unsatisfactory review, you should talk to the person who wrote the review to determine if there's a ways to enhance their experience and satisfaction levels.
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7/1/2023 11:43:13 am
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